Property Health Plan

What We Do

Services That Protect Your Properties

Property Health Plan combines scheduled prevention surveys, digital condition reporting and solar assurance into one subscription.

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Two Service Lines, One Subscription

Property condition and solar performance — managed together or separately

Property Health Subscription

Scheduled prevention surveys, condition reports and compliance evidence — so you stay ahead of repairs, disputes and rising housing standards.

Key Benefits

  • Catch defects before they become expensive emergencies
  • Build an audit-ready evidence trail for every property
  • Reduce tenant disputes with documented inspections
  • Prepare for EPC, MEES and Decent Homes requirements
  • Prioritise repairs with clear urgent/recommended/monitor lists
  • Help reduce insurance claims with early defect detection and photo evidence
  • Support lower insurance premiums with documented, insurer-ready condition records

Solar & Energy Assurance

Post-install QA, ongoing performance monitoring and long-term solar finance models — so your renewable assets deliver real value.

Key Benefits

  • Verify solar installations are correctly handed over and documented
  • Monitor generation, inverters and roof condition around panels
  • Support tenants with solar usage guidance
  • Protect warranty evidence and MCS compliance records
  • Identify underperformance before it costs you money

Property Health Subscription — In Detail

What we deliver and why it matters for your portfolio

Prevention Surveys

Structured internal and external inspections on an annual, 6-monthly, quarterly or monthly schedule.

Customer Benefit

Consistent methodology means nothing gets missed — and every visit builds on the last.

Damp, Mould & Ventilation Checks

Visual inspection of high-risk areas, extract fans, trickle vents and condensation risks.

Customer Benefit

Identify moisture problems early — before they escalate into complaints or enforcement action.

External Fabric Inspections

Roofline, gutters, pointing, brickwork, windows, doors, paths and drainage observations.

Customer Benefit

Protect the building envelope and avoid costly water ingress or structural deterioration.

Condition Reports & Photo Evidence

Room-by-room digital reports with time-stamped photos and a property health score.

Customer Benefit

A clear, professional record you can share with insurers at renewal — demonstrating proactive care that helps reduce claims and support lower premiums.

Tenant Issue Validation

Reported maintenance issues captured and verified with visual evidence on site.

Customer Benefit

Respond to complaints with facts, not assumptions — and resolve disputes faster.

Compliance Evidence Packs

Structured documentation for internal records, complaint defence and regulatory readiness.

Customer Benefit

Demonstrate proactive housing management when it matters most.

Solar & Energy Assurance — In Detail

What we deliver and why it matters for your portfolio

Solar Assurance Add-On

Annual solar health check, inverter review, generation monitoring and warranty evidence pack.

Customer Benefit

Ongoing confidence that installed systems are performing as expected.

Post Solar Survey

Independent one-off QA survey after installation — panels, inverter, handover docs and tenant briefing.

Customer Benefit

Catch installer defects and documentation gaps before warranties expire.

Solar-as-a-Service

We fund, install, own and maintain solar PV — landlords avoid upfront capital cost.

Customer Benefit

Improve EPC ratings and tenant energy bills without managing the installation yourself.

Portfolio Solar Opportunity Surveys

Feasibility assessments across multiple properties to identify the best solar candidates.

Customer Benefit

Prioritise investment where generation and tenant savings will be strongest.

Who Benefits?

Designed for anyone responsible for maintaining rental homes

Private Landlords

  • Single lets, HMOs and small portfolios (1–50 properties)
  • Older properties with historic maintenance issues
  • Landlords preparing for EPC and MEES changes
  • Anyone who wants evidence, not just assumptions

Managing Agents

  • Agencies managing maintenance for multiple landlords
  • Reselling property health as a value-added service
  • Reducing complaint handling time with survey evidence
  • Portfolio dashboards for risk-ranked reporting

Housing Providers

  • Social housing associations and councils
  • Supported accommodation and temporary housing
  • Decent Homes and damp/mould evidence requirements
  • Net zero and fuel poverty programme support

Solar & Retrofit Programmes

  • Post-install QA for solar roll-outs
  • Ongoing performance monitoring across portfolios
  • Solar-as-a-Service for large-scale deployment
  • Contractor quality assurance and warranty evidence

Real Results for Real Customers

Case Study 1

Portfolio Landlord

West Midlands — 28 properties

Plan Used

Prevent 6-Monthly Plan

The Challenge

A tenant reported mould in a Victorian terrace. The landlord had no recent condition records and faced a potential disrepair claim.

Our Solution

Our 6-monthly survey had flagged elevated damp risk in the bathroom three months earlier, with photos and a recommended ventilation upgrade. The repair priority list was already with the landlord's contractor.

The Outcome

The landlord responded with documented evidence of proactive inspection and a planned remedy. The dispute was resolved without legal escalation, saving an estimated £4,000+ in potential claim costs.

“Having dated photos and a risk score meant we could show we were on top of it — not ignoring it.”

— Portfolio Landlord
Case Study 2

Managing Agent

Greater Manchester — 62 properties

Plan Used

Assure Quarterly Plan

The Challenge

The agency needed structured condition evidence across a mixed portfolio of older stock, with increasing complaint volumes from tenants and freeholders.

Our Solution

Quarterly inspections with a portfolio dashboard ranking properties by risk. Compliance evidence packs produced after each cycle for the agency's internal records.

The Outcome

Complaint resolution time dropped because every reported issue could be cross-referenced against a recent survey. The agency now offers Property Health Plan as a standard service to new landlord clients.

“Our landlords see the value immediately — it's not just a survey, it's an ongoing asset record.”

— Managing Agent
Case Study 3

HMO Landlord

Leeds — 4 shared houses

Plan Used

Prevent 6-Monthly Plan

The Challenge

High tenant turnover and shared kitchens/bathrooms created recurring condensation and ventilation complaints across multiple rooms.

Our Solution

Damp and mould risk scoring on every visit, with a watchlist tracking high-risk rooms across all four properties. Ventilation and heating checks included in each 6-monthly survey.

The Outcome

Recurring issues were identified at amber level before tenants raised formal complaints. Extract fan replacements were prioritised across three properties in one coordinated maintenance cycle.

“We finally have visibility across all four HMOs instead of firefighting one complaint at a time.”

— HMO Landlord
Case Study 4

Supported Accommodation Provider

South Yorkshire — 35 units

Plan Used

Managed Monthly — Digital + Quarterly Physical

The Challenge

Higher-risk stock with vulnerable residents required monthly oversight, but full physical visits to every unit every month were not cost-effective.

Our Solution

Monthly digital tenant/property check-ins with quarterly physical inspections. Damp/mould watchlist monitored monthly, with emergency hazard escalation for urgent issues.

The Outcome

The provider demonstrated proactive resident communication and hazard management to their local authority contract manager. Open repair issues reduced by 40% over the first year.

“Monthly check-ins give us the oversight we need, and the quarterly visits give us the evidence.”

— Supported Accommodation Provider
Case Study 5

Private Landlord with Solar

Bristol — 6 properties (3 with solar PV)

Plan Used

Solar Assurance Add-On

The Challenge

Solar was installed on three properties two years ago, but the landlord had no ongoing performance data and tenants were unsure how to use the systems effectively.

Our Solution

Annual solar health checks identified an inverter fault code on one property and below-expected generation on another. Warranty evidence packs stored for all three systems. Tenant usage guidance provided after each visit.

The Outcome

The inverter was replaced under warranty — avoiding an estimated £1,200 out-of-pocket repair. Generation on the second property improved after tenant briefing. All three systems now have a documented solar asset register.

“I assumed the installer had handled everything. The solar check showed me what I'd been missing.”

— Private Landlord with Solar
Case Study 6

Housing Association (Pilot)

East Midlands — 120-home pilot

Plan Used

Post Solar Survey + Solar Assurance

The Challenge

A recent solar roll-out across 120 homes needed independent QA verification and ongoing monitoring, with concerns about handover quality from the installation contractor.

Our Solution

Post-install QA surveys on a sample of 30 properties identified documentation gaps and three installation defects. Solar Assurance add-on rolled out to the full portfolio for ongoing monitoring.

The Outcome

Defects were referred back to the installer within warranty period. The housing association used the QA reports to strengthen contractor quality assurance requirements for future programmes.

“Independent verification gave our board confidence that the solar investment was properly delivered.”

Find the right plan for your portfolio

From £39 per month, after a one-off Initial Property Health Survey.

View Pricing Plans

Ready to see what Property Health Plan can do for you?

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