Privacy Policy

Property Health Plan ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store and share personal information when you visit our website, register for an account, subscribe to our services, or otherwise interact with us.

Who we are

Property Health Plan Ltd
71-75 Shelton Street
London, WC2H 9JQ
United Kingdom
Email: [email protected]

Information we collect

We may collect the following categories of personal data:

• Identity and contact details, such as your name, email address, phone number and billing address.
• Account and subscription information, including login credentials, portfolio details and service preferences.
• Property-related information required to deliver surveys, reports, appointments and compliance services.
• Payment and transaction information processed through our secure payment providers.
• Technical and usage data, such as IP address, browser type, device information and pages visited.
• Communications you send to us, including contact form submissions and support enquiries.

How we use your information

We use personal data to:

• Provide, manage and improve our property health and solar assurance services.
• Create and administer customer accounts and subscriptions.
• Schedule surveys, appointments and operative visits.
• Process payments, invoices and billing.
• Respond to enquiries and provide customer support.
• Send service-related notifications and, where permitted, marketing communications.
• Meet legal, regulatory and compliance obligations.
• Protect our website, systems and users from fraud or misuse.

Legal bases for processing

Where UK data protection law applies, we process personal data on one or more of the following bases: performance of a contract, legitimate interests, compliance with legal obligations, and consent where required.

Sharing your information

We may share personal data with trusted service providers who support our operations, such as payment processors, hosting providers, survey operatives and communication tools. We require these parties to handle data securely and only for the purposes we specify. We may also disclose information where required by law or to protect our rights.

Data retention

We retain personal data only for as long as necessary to fulfil the purposes described in this policy, including satisfying legal, accounting and reporting requirements.

Your rights

Depending on your location, you may have rights to access, correct, delete or restrict the use of your personal data, to object to certain processing, and to request data portability. You may also have the right to withdraw consent and to lodge a complaint with a supervisory authority.

To exercise your rights, contact us at [email protected].

Cookies

Our website may use cookies and similar technologies to improve functionality, analyse usage and support security. You can manage cookie preferences through your browser settings.

Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be published on this page with an updated revision date.